Call Center Applications help businesses meet and exceed the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large, virtual contact center with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, Mitel has the solutions you need to manage and grow your business. The Mitel Customer Interaction Solutions portfolio consists of:
Multichannel Call Center Solutions
Meet customers with interactions where and how they want
- Flexible Customer Experience
- Seamless Agent Experience
- Management Insight and Resource Planning
- Simplified IT Management
Outbound Call Center Solutions
Engage customers proactively and boost agent efficiency
- Enhanced Customer Service Delivery
- Intelligent Lead Management
- Actionable Insights and Reporting
- Painless IT Management
Inbound Call Center Solutions
Start solid and leave room to grow
- Tools for Optimizing the Customer Experience
- Lower TCO from a Comprehensive Solution
- Future-Ready for Investment Protection
- Resiliency and High Availability
Workforce and Recording Management Solutions
Operational efficiency meets quality monitoring
- Accurately plan and manage call volumes
- Forecast based on channel types
- Produce employee schedules in minutes
- Automatically track employee preferences, skills and availability
- Increase agent engagement with gamification
- Reduce cost and improve operational efficiency