Maintenance Programs

Our Encore Maintenance program goes above and beyond the Premier Warranty.  Encore Maintenance ensures you receive the best service we can provide.  And, many of those normally "charged for" items will be "free of charge" while the Encore Maintenance program is in effect.

What is a Maintenance Contract?

A maintenance contract is service agreement between you (the client) and us (the maintainer) to keep your telephone system up to date and in working order. If you have a problem on your telephone system, whether major or minor, a maintenance contract will give you the peace of mind that it will be fixed in a timely and professional manner.

Why Should I have a Maintenance Contract?

    • Offers peace of mind
    • Allows you to budget total telephony expenditures
    • Latest Software upgrades
    • No Hassles – No Problems
    • No extra cost

New telephone system - do I need maintenance?

All new telephone systems that we sell come with a written 12 month maintenance contract over and above the normal warranty. After the 12 month period we will ask you if you would like to extend the contract.

What is covered?

Our standard maintenance contract basically covers every type of fault except natural disaster and normal wear and tear of consumable parts.

    • 1 free call out per 12 months (valued at $150)
    • Free software/firmware upgrades
    • Unlimited phone support
    • Unlimited remote programming
    • No charges for any labour or hardware when fault occurs

How much does it cost?

A maintenance contract varies in cost significantly depending on the level of service provided, age and type of telephone system. Call us today to consult with one of our experienced Account Executives to customize a maintenance plan that meets your technology and budget needs.

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Questions? Please feel free to get in touch.