In mid 2005, Dymatize was faced with the need for more space and a better communications system. CompTel sales consultants and Lead Engineer, Rick Fox, met with the Executive team of Dymatize to formulate a plan to provide a highly sophisticated communications system to meet their needs. They chose the Inter-Tel Axxess.
Fast forward to early 2012, the need for expansion again prompts Dymatize to review their communications needs. After reviewing the available options, Dymatize chose to replace the existing Inter-Tel Axxess with the more robust Mitel 5000. This migration allowed Dymatize to continue to use its existing telephones in most areas while also allowing them to utilize the advanced capabilities of the Mitel IP Phones and accessories in key areas.
Leveraging their existing VMWare environment, CompTel provided virtual solutions for productivity and management applications such as Unified Communicator Advanced (vUCA) and Customer Service Manager (vCSM).
vUCA provides a single access point for all Mitel communications capabilities, including voice, video, instant messaging, conferencing, and presence. Delivering real-time access to everyone in the organization, on or off the premises, was a key requirement of the Dymatize.
vCSM provides team leaders with the information they need to ensure that customer needs are being handled in a timely manner and as efficiently as possible.
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